Terms & Conditions.

0.1  Standard Terms

1.1  Signature The Label: (“Signature The Label”, “STL”, “STLH”, “Us”, “We”, “Our”) defines Signature The Label Hire, owned and operated by Rosemarie Delfino trading as CVA & R Delfino ABN.

1.2  The Client: (“You”, “Your”, “Client”, “Borrower”) defines the person that enters into a rental agreement with STL.

1.3  The Garment: (“Garment”, “Garments”, “Clothing”, “Apparel”, “Accessories”, “Outfit”, “Dress”, “Item”) defines all clothing or accessories hired from STL by Client.

1.4  Rental Period: the agreed and pre-negotiated period that the Garment is being hired by client.

1.5  Price means the cost of hiring a garment from STL.

1.6  Rental Return Date: defines the date the Apparel is expected back at STL’s location.

1.7  Location: defines the location of the STL rental store, to be provided to Client after booking a Garment.

1.8  Public Holiday: defines a nationally recognised non-working day in Australia.

0.2  Payment

2.1 The rental price is inclusive of Goods and Services Tax (“GST”).

2.2 Payment for Hire is made via square terminal at STL’s location. STL is unable to process any bookings until such payment is made.

2.3 Once a garment has been paid in full, under no circumstances will a refund be given (it is the responsibility of the Client to try on the garment before booking a hire or understand their size requirements).

2.4 STL will securely store the card details of the Client until the Rental Period has ended. No extra charges will be made to this card if the Garment is returned in a condition and timeframe acceptable to STL to be determined at STL sole discretion.

0.3  Cancellations

3.1 Refunds are not offered, if a cancellation is requested, the borrower may receive a store credit if the request is within a certain period specified by STL. Store credits are valid for 6months and begin 1 day after the original event date.

3.2 If a cancellation is requested 14 days prior to the Pick Up date, a store credit for 6months can be redeemed and/or the client can reschedule their appointment.

3.3 If a cancellation is requested with less than 14 days notice from the Pick Up date, we are unable to provide a store credit and/or reschedule an appointment.

0.4  Returns & Late Fees

4.1 All Garments are to be returned by midnight on Day 4 of the Hire Period unless otherwise agreed at the time of booking due to an extended hire period. Returns are to be lodged via the Drop Box at the STL location.

4.2 Late fees are applied if not returned by midnight of the last hire day. A late fee of $20 is applied per day that the garment is late, this fee is charged to the Client until the Garment is returned, payable in Australian dollars.

4.3 The Garment is deemed a non-return after 14 days and the Client will be charged 100% of the recommended Retail Price (“RRP”), payable in Australian Dollars.

4.4 If a late return results in subsequent cancellations of an upcoming confirmed hire, the Borrower will be charged the full value of that hire in addition to late fees.

4.5 All Garments must be returned inside the provided laundry bag along with the garment cover bag and hanger provided at the time of Hire. Lost Garment bags or hangers will incur a charge of $20 per lost item.

0.5  Cleaning

5.1 All cleaning of the Garment is taken care of by STL. By hiring the Garment, the client agrees that they will not attempt to clean the garment, doing so may result in a non-return fee to be paid.

5.2 The cost of cleaning is included in the hire fee, provided the garment is returned in reasonable condition. Major staining will incur extra charges, starting from $20.

5.3 The client must refrain from wearing perfume, make-up or fake tan during a Try On. If any of the Garments are stained and/or present with a strong odor the Client will incur a charge of $20 per Garment to compensate for dry cleaning costs.

0.6  Damages

6.1 It is expected that all Garments are returned in the condition that they were received by STL.

6.2 It is the responsibility of the Borrower to inspect the Garment at the time of pick up in the store. If the defects are deemed minor and in line with what is to be expected of a Hire Garment, then the Borrower may continue with the Hire. If STL deems the Garment to be unwearable then the Borrower is eligible for an exchange (according to availability). The definition of Minor vs Major is at the discretion of STL.

6.3 If a Garment is returned with minor damages, the client agrees to pay for the repair. The price will be determined in good faith by STL in conjunction with STL’s seamstress and/or dry cleaning provider.

6.4 If a Garment is returned with major damages, either beyond repair or ruined determined at the discretion of STL, the client agrees to pay 100% of the recommended Retail Price (“RRP”), payable in Australian Dollars. This will be paid within 14 days of the Garment being returned.

6.5 It is at STL’s discretion to determine whether the damage is deemed “Minor” or “Major”.